Terms and Conditions
These conditions govern all
bookings made (whether through website, email, telephone or other means) with
Hambledons Serviced Apartments (Clifton)
Ltd, trading as Hambledons. Registered
in England & Wales Company No: 6016858, whose registered office is 11 Kings Road, Clifton,
Bristol, BS8 4AB.
VAT Registration No: 908 931
210
You accept these conditions
yourself and on behalf of all members of your party whether you are booking as
a guest or on behalf of others.
- The reserved
property will be available for the Guest/s on the agreed date, for a
minimum of 28 days. 28 days written
notice to Hambledons should be made of any changes to the length of stay.
- The Guest
will pay the agreed tariff 28 days in advance.
- A deposit
covering additional charges incurred during the stay with Hambledons, to
cover any breakages/damage, telephone calls and end of let clean. A breakdown of the charges will be sent
to the person who paid the deposit at the end of the guest's stay after an
inspection of the apartment.
- Broadband:
Broadband is available in some apartment locations and where applicable
will be charged for separately.
Where broadband is offered, Hambledons will make every effort to
ensure that the service is available at all times, but Hambledons cannot
guarantee any internet or broadband connection availability. If there is a fault which is deemed by
Hambledons to be associated with the user's hardware or software, no
support will be available.
- Parking is
included in the tariff, excluding Waverley House apartments, where a
parking permit of £5 per day can be arranged.
Minimum 28 days.
- Any loss of
keys will be charged and should be reported as soon as possible.
- An
arrangement fee of £150 is payable to Hambledons.
- Guests
should arrange their own insurance for personal possessions/effects.
- Extensions
If you wish to extend a stay, Hambledons requires
notice in writing. Please give as much
notice as possible in order to facilitate your request. All extensions are subject to availability
and rate change. Failure to give
Hambledons notice in writing of an intention to extend a stay may result in
your apartment being booked by another guest.
Where notice of intention to extend your stay has
been given, Hambledons reserves the right to take all additional payments and
charges from any credit/debit card used to make the original booking. Where payment has been made by cheque or bank
transfer, an invoice for the requested extended period will be sent to the
billing address provided at the time of booking and payment must be made by
return.
10. Accommodation and Occupancy
All properties are occupied as
serviced accommodation, and on the basis that no rights of tenancy are
created. If this contract is with an
individual person (as opposed to a company) then by entering into this
agreement the person is declaring that the apartment/house is not his/her
principal place of residence.
Hambledons acts
as an agent on behalf of its preferred suppliers in relation to the
accommodation owned or controlled by those preferred suppliers.
You and
your party must comply with any rules and regulations set by Hambledons. In any event, we recommend that you take time
to familiarise yourself with the safety procedures in the apartments, the
building and local area, paying particular attention to fire evacuation details
and security.
11. Restrictions
- Smoking:
Hambledons operates a non smoking policy.
- Pets: No
pets are allowed.
12. Feedback and Complaints
Hambledons aims to deliver the
best possible service, but in the unlikely event that you are dissatisfied with
the service offered, you should notify Hambledons in writing or by email as
soon as possible in relation to any complaint.